Most common reasons for a payment to fail

Below you can find a list with the most common reasons for a failed payment for any of our services.

  • Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your card correctly.
  • Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance.
  • Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
  • Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction.
  • Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
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